Karen N.

On Monday 20th June I googled EHIC (European Health Insurance Card) trying to get a replacement card for my son who was travelling to Europe. I went onto a website www.euhealthcard.org and proceeded to add our details to enable him to obtain the new card. It asked for a monetory amount approx £15 which I proceeded to pay by card.

I then received an e-mail telling me that as I was a British Citizen with a valid NI number we would not be charged for the service. When I checked my bank account on Wednesday the amount of £15 had been taken out and the ref on my account was EHIC.

I tried calling EHIC, spoke to 2 separate phone assistants, who proceeded to tell me it was nothing to do with them and they could not re-imburse my costs.
I cannot locate the company, although I think I may have found an address via the Data Protection Register.
The Universal Check Services are apparently a third party data processor and check and send service (DPR entry number Z*******) who act on behalf of the NHS card service.

Im at a loss as to what to do next. I feel they have taken money out of my account fraudulently, for a service that has not even been administered.

I realise it is for a small amount of cash, to some people, but I cannot afford to pay for a service that hasnt been necessary.

A sensible portion of advice would be very helpful, and suggestions on how I can get my money back... pleeeeease?