I ordered several products from this Queensland based store, all beautiful and fit perfectly. One ordered item was unavailable so they personally contacted me to discuss options with the order. Unfortunately the first time I wore the dress, I noticed it fraying at a seem at the end of the day. Contacted the store, they called me back within an hour and arranged a replacement, even though it was just after the 30 day guarantee, and again called me personally both at time of notification and when receiving the returned item. This is the type of service that will keep me coming back for more.