The first time I ordered online from them and returned two items of clothing that did not fit... I get rrfunded for online 1. I contact them and apparently the second piece gets sent to a different warehouse and that refund takes several days more. So disorganized. Then i get another package that did not include a return slip, and it takes them 7-10 days after you contact them to send you a new shipping label. What the heck are they doing that takes so long. Of course your 30 days to return the items is not extended, even if you waited half that time for them. They honestly need to up their game or the online store will close just like the in person ones have been doing.