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Karen M.

  • 1 Review
  • 10 Helpful Votes
  • 0 Thank Yous

Experience: Health, Clothing & Fashion

Member since December 2017

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1 Review by Karen

12/25/17
BUYER BEWARE! I ordered a pair of Maui Jim sunglasses on 12/9/17 for $128 (a great price @ $40 less than retail outlets). All seemed on the up-and-up, I received an email of payment receipt and order confirmation and a day later an email with FedEx tracking info. I was told my order would be received by 12/14/17. When they did not arrive, I contacted SmartBuyGlasses directly, they answered promptly and confirmed my order had shipped but due to the holidays may arrive 1-2 days later. Two days later still no receipt, another call to SmartBuyGlasses who said the shipment, originating from China should be arriving shortly. I voiced concern as to why these were shipping from China and was told they had two locations in China and Australia and all was fine with my delivery. By 12/18/17 still no sunglasses; I contacted them again and requested a refund. They agreed and said their credit dept would contact me within 24 hours; no contact. I did call my credit card company who promptly refunded me and began an investigation. I also received a letter from the FDA (Food and Drug Administration) stating my order was part of a larger shipment being held in the Port of Oakland due to the product being inauthentic and also stating concern with the glass lenses not being safe. Needless to say, SmartBuyGlasses has still not responded with my credit refund they promised. DO NOT BE SUCKED IN TO THEIR LOWER PRICES IF YOU DO HAPPEN TO RECEIVE THEIR PRODUCT, IT MAY LIKELY BE A KNOCK-OFF.
servicemgtsbgs
SmartBuyGlasses S. – SmartBuyGlasses Rep
Hi Karen,

Your feedback is much appreciated.

I am terribly sorry about what happened on the shipment of your order. Please know that although this delivery issue with the courier is also beyond our control, we make partnership decisions based on these outcome and feedback. Please know that we also have several logistics facilities around the world located in Hong Kong, Germany, Australia, Italy and the US. We shipped your item depending on where the product was sourced. Our goal is to get the item to you as fast as possible.

I can assure you that all our products are 100% authentic as we only source them from official distributors and manufacturer. I am sorry to hear though that you already filed a charge back with your credit card company. Our Service Manager will be in touch with you shortly to help resolve the concern as quickly and as efficiently as possible.

Sincerely,

John
SmartBuyGlasses

Karen Has Earned 10 Votes

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