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Karen M.

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1 Review by Karen


Purchased 2 Runners from them and tried to return the week after I received them, color didn't work so I tried to contact the Company with no response and tried to fill out a return form that did not exist! I contacted my Credit Card Co. To tell them what was going on so it was put in dispute, during this time Rugs Done Right put me into Collections so I had to call my Credit Card Co. To release the funds to them so I could save my Credit, now they have their money and will not even talk to us about returning the rugs after Kelly at Rugs Done Right had told us they would take the Rugs back and give us a store credit which is not happening now since they have their money back. DO NOT BUY FROM THEM!

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Rug D. – RugsDoneRight Rep

Please review the law. You will learn that merchandise not paid for is theft. You received your rugs months ago, and never requested a return through the form, chat, or email. When you failed to pay for the merchandise we sent the matter to the debt collector. You are one of four people ever sent to collections in the 20 years we've been in business.

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