Karen M.

I signed up for Noom in November and paid 129.00 for 6 months, until 4/28/20. On February 18th, I asked my coach about stopping the automatic re-up, just to have control over credit card charges. I made it clear that having financial control was my only motive. I was offered 19.00/ month when I canceled the auto subscription. Fine. I signed up for that, without automatic payments. I never heard from my coach again. On March 28th, I asked for a refund for the lack of coaching. I was immediately kicked off the program even though I still had a month to go. Then, they refunded me a lousy 32 bucks. All in all, I had no coaching for about three months, half of February, all of March and all of April. I have been going back and forth with them, getting emails saying that I am not responded to the help tickets even though I am, getting no apology, no offer to try a different coach, no acknowledgment that I was ignored by my coach for a month before I said anything about it, no apology for just kicking me off when the problem was the lack of coaching. Super disappointing.