Karen M.

I never received an order I placed with Ann Taylor online. My credit card was charged. Customer service was not available for days and days via Live Chat, e-mail, or by phone. I tried Live Chat several days in a row at different times of the day. Customer service never returned my e-mail inquiry about my order. Ann Taylor used to be more go to store for petites but I would not recommend them because shipping is a nightmare and there is no customer service. So sad!

I would not recommend ordering from the website. The back order status of my item ( a set of bowls) was not stated when I ordered. Talking to Customer service both through e-mail and phone calls, status of my ordered changed daily. It has been over a month with back and forth calls and e-mails from me with various responses, and the delivery date gets pushed back every time. I tried to talk to a supervisor, which took two hours with really no results. Photo below shows one of many incorrect tracking info.