Well what can i say other than avoid avoid avoid, ive had the same issue with the comment above, other than im still going through the motions of trying to send the dress back! I think my 2yr old grandson could do a better job! Only wished i had read the returns section first as this explains all and that the dresses are not the real thing... but who would read that part first? They need to be taken off the websites! Im one very angry customer...