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Karen L.

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Experience: Home & Garden

Member since April 2021

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1 Review by Karen


Placed an order online using a gift card. Got notified that my order was cancelled because the item was out-of-stock. 3 days later trying to place an online order only to find out that gift card balance isn't refunded. Called customer service and found out that I have to come in to the store to receive a refund in store credit. No one notified me that the refund couldn't be processed unless I come in to the store, in any form of communications.

Call got transferred to the Concord store and the lady told me it's not their responsibility to inform me that I have to physically come into the store to receive my refund from using a gift card and that the gift card refund policy is listed on the website.

Spent a total of 1 hour on the phone with Home Depot personnels and my issue still isn't resolved unless I go to the store.

Think twice and look elsewhere if you're looking to get a Home Depot gift card, or shop at Home Depot, this Concord store specifically.


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