I live in the UK. I have been searching for a replacement plush toy which I purchased for my grand-daughter from the US. To my complete joy I found the same one atBBToyStore. I emailed Bob@ BBToyStore who filled my order and shipped it straight away. What great customer service! Thank you Bob you have made a little girl very happy as her plush toy was beyond repair but had been much loved. I would certainly recommend this store for great customer service and unbeatable price.