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Karen L.

1 Level 1 Contributor
  • 3 Reviews
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Shopping, Hobbies & Interests

Member since February 2016

  • Reviews

    3

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    672

Review Distribution

3 Reviews by Karen

12/30/16

I was a long time member of Gamesplanet when it had a U.S. address. I bought many games and they are stored on the site. The site was moved to a UK site and I couldn't access my games. I contacted the site and was told "yeah we didn't move all the accounts". I then asked them to restore it and was told it was no, I said "oh so it's stiff luck I paid for all the games and now can't access them?" The answer was YES that's right.

Therefore, I would suggest that if they are the only place that carries the game you want, only buy hard copies on cd sent your home address, not online downloads as you will lose access to them if they decide to change servers again.

12/23/16

I purchased an Elephone smartphone from Everbuying 3 months ago and it worked beautifully for 3 months then wouldn't charge at all, so I am left with a completely useless device.
UPDATE:
Everbuying refunded half the price of the phone which was fair due to it being past their warranty time (3 months). Although it took some time at least I ended up with a reasonable outcome.
They were happy to repair the phone but the postage from Australia is outrageous ($75) by courier company as Australia Post will not mail anything with lithium batteries.

nicoleh12
Mira L. – Everbuying.net Rep

Dear Karen,

We would firstly like to apologize that your product does not meet your satisfaction.

All Everbuying items are checked before being shipped out and we pride ourselves on having good quality products.

We have sent you a personal message regarding your case via our Support Center. Please kindly login to your account and reply to us.

We look forward to hearing from you,

Everbuying Customer Service Team

2/29/16

I have made several purchases from Gear Best. The purchases eventually arrived and were quite good. Unfortunately, I purchased a smartwatch from them, the day after arrival I opened it to try it out. It overheated so much it burnt my finger. I contacted Gear Best and after nearly 2 weeks of the worst customer service I have ever encountered they have decided they will put 1/4 of the price I paid for it into my Gear Best wallet or even less into my Paypal account. Appalling.

After nearly three weeks of trying to get a simple answer/resolution through the ticket system, in which there was 90% of automated answers, without even reading my replies, finally (after posting this review and going to paypal escalated resolution) I am finally getting the amount paid refunded into my GearBest account. I am glad of the resolution, but it should not have been such a frustrating, dragged out experience, with GearBest trying not to honour their return/refund policy stated clearly on the warranty and return page.

My advice, if you have bought something that is faulty from Gear Best don't accept anything less than what you are entitled to in the warranty and return policy, be sure to post reviews and contact paypal, it really gets things moving
Cheers all, I hope this was of assistance

So I was finally refunded the full amount to my GB Wallet. I have purchased something else now and the order is still pending after 3 days so it remains to be seen the full outcome of this saga.

Ok so here is the update. The item I purchased with my full refund has arrived and is working properly. It took some time and effort but Gear Best finally came through as promised.

lilyl19
Lily L. – Gearbest Rep

Dear Karen,
We are glad to hear that your case is resolved to your satisfaction.
Thank you for updating us on it.
For any issues, you may send emails support.gearbest.com with the title "sitejabber+your order number+forwarding this email to complaint group".
We will continue serving you in the best way possible.

Best regards.
Gearbest.com

Karen Has Earned 6 Votes

Karen L.'s review of Everbuying.net earned 2 Very Helpful votes

Karen L.'s review of Gearbest earned 2 Fraud Buster votes

Karen L.'s review of Gearbest earned 2 Very Helpful votes

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