The professional ethics demand that if you are incapable of what you have committed to do, just tell be straight away on time at least. The document they sent me on the last day comprised of harebrained logics making no sense. It was a waste of money.
Dear Karen K.,
Thank you for sharing your experience with us. Please, accept my apology for the inconveniences caused.
Before proceeding with the order, we check with our writers if they can do the task, and if they cannot, we make sure to inform the client upfront. Unfortunately, no one is safe from hiring unethical employees, especially with freelancers.
We hope your feedback will help us to prevent such cases in the future. Please, let me know your order number, and I will take appropriate action.
Best regards,
Cody J.
Customer Experience Manager