Karen K.

I bought a living room set and was not informed about the delivery date. I had to reach out to them and they mentioned that it has been scheduled already and not even informed me of the date. They said that their website says it when I placed the order but the website and confirmation email gave a 12-day window. Their CS went around and around about they have communicated and this is how their process works and if I want to reschedule, it will be another weeks away (I already waited 1.5 months since I placed the order). Bottomline, you have to bow down to their delivery date and time unless you are willing to wait another month or so. Take note, I paid the delivery service.

Amazingly bad Customer support. They make it hard for you to withdraw your money and their online banking service is frequently down.

Ordered a few items for our renovation and CS has been amazing helping me throughout the process and even the replacement for broken products.

I ordered double vanity and it arrived 3 weeks later (longer than it was advertized) and the top arrived shattered. I called customer service and it took them a few days to get the replacement approved and 1.5 week out, it's still processing. The agent was blaming the system for it and was saying "it takes time". I'm still waiting but definitely frustrating.

Update:
Finally got the replacement countertop and I was sent with the wrong part so I had to wait weeks again. I had to pay my contractor to keep on coming back. I don't know how they are still in business...