Karen J.

I have made a few books through snapfish.com. They have never came to me without an error. The purpose of my writing this review is as follows…. I made a Lay-flat book of my son's wedding. The starting price was $90. There was a max of 100 pages. I had a 60% off coupon and paid additional money for 2 day shipping. I placed my order on 12/8/13. About 7-10 days later, I began contacting snapfish through email. The reply message was that someone would be in touch with me within 24 hours. I heard nothing. I wrote again and again. I finally received a reply that they credited my account for the cost of this book. I tried to explain, I didn't want a refund, I just wanted the book! I heard nothing, I tried the live chat…every time I tried to speak to someone, there was a 30 minute wait. Most times…. I got busy with doing something else an missed when the live chat person became available and the chat was ended. Eventually, I waited 30 minutes and finally spoke to a live chat person and was told the book was out of stock! OK…. That sure was frustrating…But at this point, if and when this book does become available. I won't be getting my book…. They already issued me a refund AND there is no more 60% offer available. It took me days and hours to complete this book timely by 12/8/13 to take advantage of the 60% off special…. And I ordered the book in plenty of times before Christmas. I'm not in a hurry to start over again with another company. I can assure you, I will NEVER use snapfish again. When you have a problem…. Their customer service SUCKS! They don't get back to you!