Karen H.

The worst customer service we have ever received. Rather than apologising for the completely disorganised, unreliable service we had received, Kelly just decided to cancel our order, which we did not request! Prior to this a number of phone calls had been made by my partner requesting to speak to a senior manager and these were simply ignored as no one called us back. Details of our complaint were meant to have been forwarded to a manager via email, but again - no response. You blamed your supplier, when according to them it was your mistake. Your supplier agreed we had been messed around and received a poor service from Online Bathrooms. They also informed us that Saturday deliveries were possible. The very least we would expect after being messed about completely with regards to the delivery of our order, wasting annual leave as it did not arrive, would be for you to offer a genuine apology and effectively resolve the matter. Rather than offering a free Saturday delivery as means of apology for the errors made by Online Bathrooms and dreadful service we had received, Kelly refused and simply cancelled our order instead. This was her decision, we still wanted to speak to a more senior manager and wanted our order. We would still like to discuss this matter with a senior manager. Absolutely appalled at the awful customer service received! :( Would give no star rating if this were possible.