The site was pretty easy to use, and the chat feature gave me access to an actual person when I had a couple of questions. The material is good quality, I received my order faster than expected. My only issue is that a large part of my order has clear vinyl, and I initially thought I'd put hand prints all over it and made a mess. Then my son realized what I was seeing is foot prints! I guess in the manufacturing process, the material gets laid out on the floor and someone walked all over it. Now I have to clean the whole damned thing! :(