Karen G.

My first review was written on February 11th regarding a jacket I ordered that arrived with a security tag attached to it. I called Customer Service and I was instructed to send the jacket to New Jersey to have the security tag removed. I sent the jacket to New Jersey. Two weeks later, the jacket was returned - with the security tag still attached. The customer service rep I spoke to a second time told me I would have to send it back to New Jersey to have the tag removed and said, "hopefully they can get it right this time." I did send the jacket a second time and 2 weeks later I received with the tag removed. They still owe me a phone call and compensation.
After writing a review, the RealReal responded to my 1 star "Doesn't get any worse than this. Stay away" review stating that they tried reaching out to me several times and the call was disconnected. THIS IS A LIE. I have given this company my cell phone number 3 times and they have NEVER contacted me. Their response to my reviews and comments are disguised as if they are taking care of the issue and they are not! I am still waiting for customer service to call me... Do NOT believe their customer review responses. They spin it as if they have taken care of the issues and they have not. I have noticed that other reviewers have had similar experiences... I am thinking we should ban together with our customer complaints to show solidarity. I don't plan on stopping these complaint and one star reviews until I am compensated for the inconvenience and embarrassment of giving someone a gift that they could not use until 3 months later. A winter jacket bought in November and the security tag not removed and shipped back to me until February. The RealReal applied a $35 credit to the account - to be used to buy something else, with a time limit to use it - are they insane? Why would I buy something else from them when they cannot rectify what should be a simple issue.