karen g.

Never buy a sofa from furnitue village as this company can't resolve any issues and are incompetent in every way. Company is a shambles and they don't care about customers. All they want is your money. They say they know about all the problems in the company but do nothing. Steer clear of this company if you don't want grief. Full of promises that they do not keep. I have never in my life wrote a review on a company but I don't want anyone to go through what we went through. We ordered 2 bond street sofas and table and chairs. We were told to pay the balance which we did as the table had arrived in ware house. We were then told the company had gone bust and they were trying to find another company. Orpington furniture village say they were given wrong information. We then told them they should deliver sofas as we couldn't wait another 3 months for table. They tell you to contact ware house for delivery but they never pick up the phone or answer emails. Again back to Orpington so they could resolve ware house problems. Finely after so many problems we are given a date. But only 1 sofa turns up and no scatter cushions. Again back to shop. We did not know they were meant to unpack sofa and put feet on. Ken the manager phoned the ware house and told them it was unacceptable. They then delivered the other sofa and found scatter cushions. The issues just got worse as 1 arm was completely broken and wobbled, discoloured patches, the feet were put on the wrong way and 1 arm was straight and the other sticking out. We refused sofas and delivery men took 1 sofa back and Ken told us to keep one so we had something to sit on. He told us 2 new sofas would be reordered. After 8 weeks again back to shop as no news. They could not believe we had not heard anything. Then told us they had not even been ordered as it was services thought. They just all blame each other but costumer has still no sofas after 5 months. They said services had fixed broken arm in ware house but we paid for 2 new sofas. Not a sofa that has been fixed. Ken said he could not believe how many chances they had been given to resolve all the problems. We then spoke to his manager and said we wanted our money back but he tried saying we could not have all our money back. I explained that the only reason they had all our money was cause they told us table had arrived which it hadn't and sofas were all defected. He only said I could have all our money back when I quoted our consumer rights. He then said we would not be given all our money as we still had their borrowed sofas. I asked for compensation due to all the distress, continuously driving to the shop, time with emails and phoning but he said no because we were being given our money back. They have had our money for 5 months and we have had nothing but stress and anger. We then receive a letter saying they hope we enjoyed our bond street sofas and that they endeavour to provide the highest level of service. Not 1 department knows what the other one is doing. We have been treated with no respect at all. Karen