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3 Reviews by Karen

4/4/18

I ordered a Thanksgiving dress and it arrived and I was very happy. It was expensive but I felt that it fit our dog well as was made of quality materials. Second time we ordered a dress it was not the same situation. Materials on the dress particularly the way the Velcro was adhered was not sturdy, they changed the embellishments on the dress and it was cheap looking. They say custom made but the tags on the dress, the sealed plastic bag that it came in all looked like a mass produced item rather than a custom made. In addition the pearl from the rather tacky little bow that they glued onto another bow was already off the dress. I told the owner this and immediately she got in defensive mode that it was custom made and she kept justifying why her seamstress took liberties to change the dress. I'm sorry but when I pay $80 for a relatively simple designed dress I expect it to be as advertised. If you don't have the bows and things that you put on the catalog then tell the consumer first, don't just use what you want and send it and then get an attitude. She offered to exchange it, I accepted and she oddly insisted on us sending it back first. I told her there was only one week before the party I she could charge me again for another one and we would return the first one for refund once the new dress arrived in time. This company is shady when it comes to shipping out and it can take a very long time to get an item so I didn't trust them. Sure enough they then retracted and said they would just refund. I was so shocked at her responses via email and clearly Victoria is a hot head that thinks she can bully a customer into accepting the product. I actually tried to order several dresses from her and each time she didn't have the materials, or she would say that dress was no longer available. Maybe she is tweaking a ready made dress and calling it custom. That is what I'm thinking. My dog needed a longer size than their medium and instead of extending the dress they just add more tulle, which was fine, I like tulle but a custom made dress is not one that needs other materials for extension. The dress design is really basic with each one being the exact cut so if you are going to spend that kind of money I would look at Etsy vendors or other dress makers and get better customer service and higher quality materials.

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4/3/18

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1.0 star rating 4/3/2018
Items look so cute but the quality when it arrives is not there. I buy so many dog clothes from Amazon, Chuey, Petco and Petsmart as well as Etsy boutiques. I know how to measure a dog and these items listed measurements that are not accurate.
Worst customer service ever. There is one guy that answers the phone each time and has the worst phone personality. I had a problem ordering as their website kept rejecting my order and giving me error codes. I had to do my order over and over and Mr. No customer service would just say sorry our system says the security code is wrong. I actually got my bank on the phone and they verified it was his company rejecting the sale and my card was perfect. They offered to speak to him and he had no interest. I should have walked away then, but silly me used another card and did the order again with no help from him.
Then the order arrives and items did not fit and not even close to stated measurements. I get the same guy and this time he said they would measure the dresses when I sent them back and decide if they didn't fit. How shady. He then mumbled stuff about the sizing doesn't really have to fit to be accurate. Seriously. If you have a 23" waist and the pant says 23" waist it needs to fit. There isn't excuses. I would never buy from them again. There are so many options out there I would advise that you stick with a customer friendly company.

179K Views
1/13/14

This company will not accept your returns. I bought three coats and they were all cheaply made with terrible sewing. Buttons in wrong places, cheap scratched buttons, super thin material not acceptable for a jacket. They will send computer generated emails requesting more photos and never accept the return. Don't shop here. The positive reviews are because they pay people to write a good review. That bribing of consumers for good reviews is right on their website.

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