Horrible time consuming. Many resubmitted documents stating they could not read or did not get. United organized as to all complete documents were needed. At the time of request, which cold have saved extra foot work. Anntime. Numerous on hold call transfers. Kinda gives MA an bad idea of what will it be like if student is doing the online school. Think I will pass on connections academy till they get better organized. They need a local brick office for parents to submit important documneta. Just not organized naff for me.