KAREN F.

Is there any legal way to get a refund of my money? I followed an ad on the Amazon website thinking they were a legitimate company but found out I was wrong. They entice customers with bait and switch products using fake products. It has cost me $114.90 for 'happy' monkeys from China that don't work and their refund guarantee for any reason is worthless; in fact they don't even acknowledge that they have a refund guarantee even when I copied & pasted it in my email. They won't even tell me how to return these pieces of junk! I don't know if Evie of the Customer Solutions Team is a real person or a computer but she/he doesn't know much about ethics and customer service.