Karen F.

So I emailed the dermstore with a concern asking if their derma rollers had real needles or if they were wheels with spikes on the ends. For anyone who is interested, they aren't real needles. And I asked about their return policies. Their site says they reply within 24 to 48 hours. This woman replied with a copy and paste answer about what a derma roller does a week later. Never addressed my concern about them having real needles never addressed anything about returns and even got the information wrong about what the derms roller metal was actually made out of. I was within the return window and I hadn't even opened the box at that point. I think they are a scam and would advice everyone to not shop here. You will lose money and they won't address concerns when asked. They will completely ignore you and think a copy and paste answer is sufficient. I doubt my email was even read.