I rented a car from them. It was not cheap. I had to cancel over one week before the pick-up and requested a refund. Their cancelation policy says " If you cancel 48 hours or more prior to your pick up, you will be refunded minus the cancellation fee of 20.00 EUR." So I booked the car. However, AFTER I paid and got the voucher it said no cancelations. I lost my money. Totally dishonest!