Ordered an Italian leather purse. BTR was happy to take my money and inform me on the last possible ship date that there is no purse and offers to give me BTR credits. No I want a full refund! Send an email, no response. Go on their chat line, they hang up after 20 minutes. Wait 30 minutes on hold, get hung up on. My solution - call my credit card company and they refund me taking it directly back from BTR. Will not even think of using this company ever again. The products may look good but you only see a picture while they convert your money into useless BTR credits