Karen C.

Gosh! These are really some bad reviews that I was not expecting. However this means I am not alone. Now my experience...

The so-called "top class logo designer with 5 years experiences" first started off with a very friendly "customer service" and emphasized on providing 100% satisfaction and to hint that it has to be a 5-star review that should be given once the case gets closed. Yet at one point in the beginning, he even closed the case without any mutual agreement. I guess he simply wanted to a NICE record of a fast turnaround. However the first draft looked more that an ENHANCED internet image with the company name. We were expecting, well, more than that quality of course, given the "impressive profile introduction" that the designer claimed to be. Naturally we would want changes. We had even added on the changes fee of USD20. Now with the designer's attitude changed completely citing that it is not fair to him to incorporate the color changes and we need to add on another payment. If there was a clear communication right from the start to limit the number of changes, we will gladly abide. But there was nothing said. Sad to say, it feels like being SCAMMED.

Now, the designer simply closed the case without our agreement. At the end of the day, he only wants to have the 5-stars reviews published on his profile. This is a dirty trick.

I guess there could be genuine designers out there in Fiverr doing REAL PROFESSIONAL work, but it really depends on your luck on who you have picked. With this bad experience, we will NOT be back on Fiverr again. My thoughts, unless you have a real recommendation of a good designer on Fiverr, do not go there and instead go for real professionals and pay a few more bucks to get the value of the work. After all, it's the ARTWORK of your company brand. Do it well.

My lesson learned. I wished I'd known better, earlier.

Good luck, people! =)