I bought a backdrop on April 20,2020. It is now June 6, and I still don't have my backdrop.
AFTER I purchased this backdrop (first time I'm ordering from buy-backdrop), they informed me that there would be a 15 25-day wait for processing. I immediately said, "Forget it, cancel my order!" But they said it was too late and orders cannot be cancelled pasts 24 hours. That was a lie.
After a month, I inquired again about my backdrop. They said it was shipped previously, about a month before. O. k. Two days later, they told me that it just shipped out that day! And so I asked them, "So your email to me of two days ago was a lie?"! They said, "Sorry about that."
It also took quite a few days after my order was (supposedly) shipped to me, before I got a tracking number. I had to ask for this more than once before I got it.
As I understood it, my backdrop was being shipping from the USA (or I would not have ordered it I needed it the following week!) My tracking number was a usps tracking number.
This tracking number indicates that my backdrop is STILL in Chino, California! It has been there since March 22! I told them to check on it. I asked my post office to check on it. Nobody knows anything. But buy-backdrop told me (NOW) that it went by Royal Mail! I had no idea it was shipping from Great Britain. When I told my local post office about it, they informed me that they would need the tracking number from Royal Mail to track it, and that it would be a totally different number from usps and that it would end in "GB." This is where I now stand. I await their Royal Mail tracking number.
I have my doubts as to whether I will EVER receive my backdrop, let alone my refund.