Karen B.

Someone created a fraudulent account with my business email address. I contacted Stripe immediately and did not hear back for three days. I was told I needed to filed a local police report and a report online with the federal government, which I did. I send them proof and they did not close out the account. In the mean time the person who opened the false account was making false charges under my name. Stripe finally cancelled my account because of the false charges, not because I showed them proof it was a fraudulent account, which would not have happened if they closed the account after I sent them proof of filing with the police. To make matters worse, they have deemed my account a "high risk" account because of the false charges.