I have purchased many times over the years from this company. One of the ways excellent customer service is shown by the company is shipping immediately after receiving the order. Standard UPS delivery uses an algorithm to adjust shipping destinations according to zip codes for fastest delivery. It appears that queentracey has more of an issue with the status of the name assigned to her zip code, which she blames for the delivery not being accomplished in a 2 day UPS time frame. A 3 day UPS time frame should have the product delivered tomorrow at her location. I fail to see the problem that this person has with the vendor or UPS, it seems more like she is trying to put her disappointment onto another person or company.