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Karen B.

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1 Review by Karen

OnTrac

  • OnTrac

“Liars and thieves! Reporting them to BBB”
12/3/20

My package was also "delayed", yet their site showed it was sitting in Tacoma, WA for over 5 days. Everyday, they would update the site with "Delayed" and push it out another day. After the 4th delay, I called their customer service and the rep was rude and kept putting me on hold. I was assured I would get a call back with an update. This has still not happened. 2nd and 3rd calls have been made with NO reponse. What do they do with all the packages? Would not put it past them if they are selling the merchandise on the side.

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