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Karen A.

1
Level 1 Contributor

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Total Points
241

3 Reviews by Karen

  • BookOnline

3/17/24
Verified purchase

During my call I directly asked if this was fully refundable and he said yes if done before the 17th. I also asked if this person worked for the Hard Rock and he and yes. I did not realize I was talking with a third party. When I called to cancel an hour later I was told that they would keep 33% as indicated in the email that they sent after the call…In contrary to what I was told during the call. This is a scam. Beware.

  • Gold Medal Service

4/29/23

I called today at 1:00 about a leaky hot water heater and the service gave me a window from 2:00 to 6:00. At 1:10 I was delighted to receive a call from the tech who said he was on his way to my house. He never arrived. At 2:45 I called the service and was told that he was redirected to a house an hour from me. Nobody ever called me to say that he would not show up. At 4:20 I called and they said that they had no idea if he would even be able to show up. Very poor communication. Stay away from Gold Medal.

Service
Value
Quality
  • Best Buy

10/11/18

Ordered a Bosch dishwasher ($967.00) and was told that it was to be delivered 1.5 weeks later. I was given a five hour window then a 12 hour window, then a six hour window, then finally back to a 12 hour window. The day before I had not heard from BestBuy so I called and was told that it would be there between 7 am and 12 noon, delivered and installed. When it didn't arrive I called Best Buy to say that I had to work that evening and was told that it could be as late as 7 pm. They said that nobody at Best Buy would give less than a 12 hour window and I must be mistaken or that it had changed at the last minute. No apologies for my loss of a vacation day from work or for "not showing up at all". They lied to me about the delivery and then said, "just do what everyone else does and get your money refunded when they don't show". Also on your order form, they do not include a telephone number and try to get you just to look at your status online. You will need to search the internet to get a number so that you can wait 20 minutes to speak with a customer rep. They don't want you to contact them. Its been more than 10 years since I last ordered from Best Buy and I thought maybe they had changed. They have not. Customer service is worse today than it ever has been. Feel free to reach out to me for more info as I want everyone to know how awful this company is. They don't care at all about customers. Terrible experience. Go elsewhere.

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