Karel F.

I made the order on May 15th, paid for 25 USD for 2 days delivery, May 16th BG sent me a confirmation of delivery, May 16th also BG sent me ask for additional details, May17th I called BG customer service line at 8 am and provided all details, lady confirmed all OK and delivery to be scheduled for May 18th. May 18th - no delivery. I have spent 30 min with on line chat customer service, chasing and clarifying what s the status On line customer service confirmed - rudely - delivery for May 20th only. Nothing else, no willingness to help. After 30 min and after speaking to supervisor as well, I lost my patience and sadly cancelled the order.
Why pay 25 USD for fast delivery on May 15th to get a 900 USD worth of order to be deliver on May 20th?
On line chat with me as a customer - it took 30 min and I spoke even to supervisor - not helpful, not customer oriented and no willingness to listen, help or show limited empathy. Very sad, disappointed customer.