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LightInTheBox

Wholesale Clothing

“False timeframes given, NO ITEM RECEIVED!”

1/4/17

Please think twice about buying from this site. VERY DISHONEST- BLATANTLY LIED ABOUT SHIPPING TIME. The listing for my item said processing 24 hours, delivery 5-8 days. I ordered on Dec 7 so 3 weeks before Christmas. Received a standard reply after complaint to say it had been dispatched on Dec 31 and to be patient! Further emails have resulted in silence. Had I known it wasn't going to be sent 'priority' but on a slow boat, I could have bought it on eBay for one quarter of the price where sellers were at least honest it would be sent economy and take 30 days. Would never buy from them again.

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LightInTheBox F. – LightInTheBox Rep Over a year old

Dear Customer,

We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.

After reviewing your case, the supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14391274

Sincerely,
LightInTheBox Customer Service