Kara Y.

We chose the Sandbridge area because we all either work for a school district or are essential employees from New York State, we were unsure how our travel restrictions were going to be especially for our schools. We also wanted to be safe a rent a home that would entertain the kids and we would not have to go out and about and just stay in and enjoy the heated indoor pool and fish off the dock. Unfortunately when we arrived the home had a foul smell and was not the cleanest. We opened all the windows and went out to buy cleaning materials. We did not call and complain, we just cleaned. We eventually found the smell in the garbage can in the kitchen after removing the bag there was old fish boil remnants in the bottom. Moving on we got ready for bed that night and realized the WiFi was not working nor the whole living room and 2nd floor master bedroom. We called that Sunday morning and left a message. Monday they came and said it was a tripped breaker. The pool was cold the whole time we were there and was not filtering we called again nobody returned our message. Called again spoke to a great representative who told me how the owner was aware of the error code on the heater and had scheduled someone to come and fix it the following week. She said the heater was still under warranty so he had to scheduled with the company! A woman from a pool company came out and said that the pool was losing prime because she believed there was a small leak somewhere in the pool and maybe we could keep putting water in with a hose. The woman on the phone understand our frustration as to why we booked this home and that since the heated all year round pool was an advertised amenity we would be entitled to compensation. She gave us the emails to the people we should email which we did. We received an email back that says the owner didn't feel we were entitled to any refund but they would give us $200 on our next rental! No Thank you! Never again! I would not recommend anybody to rent a vacation home from this company.