My husband surprised me with a necklace from their company with my son's name on it the day he was born. Unfortunately, when the necklace was sent back to be fixed, the charm broke, it was lost in the mail. The company went ABOVE and beyond to fix the program, they immediately were in communication with me, and sent a necklace free of charge, knowing the meaning behind my necklace. This is the best customer service, I have ever dealt with!