Kara R.

So we originally purchased a couch late November. They shipped it out to us but the middle section got shipped back. Called about it and was in constant contact with a female representative who was supposed to deal with the situation. She was very nice and said ALL the right things but broken promises. So apparently the section was in FEDEX LA LA land. At first she said she would offer a discount of like 10 -20 % but she wanted to see if she could find it. TOOK HER 2 WEEKS to get back to me about that... waiting and waiting. Then she said well maybe we could get you a new couch but to her knowledge she had nothing in stock and before this she was telling me they will make new middle sections in MARCH so she was asking me if I wanted to wait until MARCH for a new middle section... ARE YOU KIDDING ME?! We wanted to just return the other 2 sections and have them replace it with something they had in stock. She said she had nothing... I looked while I was on the phone with her and found something brought it to her attention and she ran it by her manager and POOF guess what OHHH OF COURSE we could do that but it might be a little different in price. OUR COUCH $415.81 the couch I was requesting was $706. That seemed pretty reasonable since I have been waiting since November 21st. BTW this was December 22nd now so over a MONTH we were dealing with this! They would not replace it until we got the refund intiated what kind of BUSINESS IS THIS! We already were out the money from this purchase and now with the holidays they wanted us to wait until those couches were picked up which would take 7 to 10 days then another 7 to 10 days to get the refund THEN ORDER THE COUCH! What kind of crazy MESS this was and it wasnt even our fault and we had to wait OVER A MONTH FOR THIS TO GET SORTED (Still not sorted)! UGHHHH FRUSTRATED! We asked her to go ahead and get shippers out here to pick up the boxed sections that were delivered but PLEASE FOR THE LOVE OF GOD ORDER THIS $706.00 couch so we at least have it before the NEW YEAR... NOPE SHE SAID cant do that we have to have a REFUND ON THE ACCOUNT FIRST! DO NOT BUY FROM THIS COMPANY OR ALLIED TRADE GROUP MARKETPLACE. This was all done originally through Sears online but they go through these 3rd parties. I WOULD NOT RECOMMEND BUYING FROM THEM AT ALL!