Karan P.

I placed my order nearing the beginning of lockdown (22/03/2020). The order totalled just under £500 and I was pre-warned that it could take up to 4 weeks to deliver.

On Sunday it will be 8 weeks since I placed my order. I have still not received all items. I received notification of delivery on 01/05/20, but when checking the items noticed that 2 items were missing. Since then, it has taken a further 2 weeks for them to deliver a single item (that too with no text notification like last time. It simply arrived with no pre-warning). There is still 1 item outstanding after all this time.

The customer service has been ineffective, firstly reminding me that it is a busy time, then simply checking the courier tracker. Considering it is almost 8 weeks, I would expect some urgency behind this. In this time I've experienced a family bereavement, but am still having to chase up Fitness Superstore.

Friends and family have also placed orders for fitness equipment from other retailers - they've done so after I placed my order and still received their orders before mine.