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Karam A.

Contributor Level

Total Points
82

1 Review by Karam

  • CheapOair.ca

9/22/18

I opened the Canadian website www.cheapoair.ca
Looked at the flight I wanted. The price was very tempting. On the right top corner of the page it said "prices displayed in Canadian dollar.
I booked, I get the same price.
I check my credit card, it' over charged by $ 400. I called and they explained to me it was a USD amount and my booking was from www.cheapoair.com.
I talked to 4 customer service people, one transferred me to another.
An hour and a half over the phone and the best they could offer was cancel my ticket and rebook another one in Canadian price. The ticket they offered was so $#*!ty and expensive. I said give me my money back but they said to cancel there is cancellation fees for each ticket as I booked 2.
Horrible horrible experience, I don't want anyone to go through what I went through.
Brutal customer service, they all tried to convince me I booked on the dot com not the dot ca website. I asked them to open two different pages one for the Canadian website and one for the American and look up similar route as my ticket.
The Canadian website gave them the exact same amount which I saw when I booked. And yet they tried to convince me that I booked from the US website.
MY browser history says www.cheapoair.ca but they keep telling me it was www.cheapoair.com!

Karam Has Earned 2 Votes

Karam A.'s review of CheapOair.ca earned 2 Very Helpful votes

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