UPS lost my package, made my jump through a million hoops to file my claim, finally refunded me for a fraction of the package's value FOUR months later AND charged me the mail fee to send me the refund check via UPS. Beware that the UPS stores are just "agents" and don't technically work for UPS so they constantly use that as an excuse to not give you a straight answer and defer all blame to "them" (aka corporate UPS). Go somewhere that actually cares about customers and wants to deliver the service you pay for.