Karah T.

There's absolutely no reason you'd want to shop here. They're unresponsive, irresponsible and unhelpful.

Firstly, the retailers on Shopee often sell counterfeit products, that's why they're so much cheaper.
Secondly, Shopee has unbelievably terrible customer service attitudes. I was not sent a digital voucher I'd purchased and the seller kept insisting he's sent it, and refused my refund request. I requested a refund 4 times and the seller rejected it 4 times. In which world does a marketplace platform let the seller unilaterally reject a customer's refund request without government. After I raised a dispute, Shopee also rejected my refund SIMPLY BASED ON THE SELLER'S WORD--that he'd sent it. I am going to requesting my refund and troll this damned shop online. SHOPEET-$#*!-AND-DIE.

Qoo10 does not protect its customers from unethical sellers, the resolution process is also troublesome, slow and unfair basically the seller says no to a refund/replacement and the Qoo10 idiots just echo that.