Kara G.

DO NOT give these people any business! It is now 10/26/2018 and I have requested my claim to be cancelled on 9/26/2018 of which $159 was taken out of my acct without them even receiving the damn damage phone! I was told via email (because they do not call back when you leave a VM) that I will be refunded in 7-10 business days. Well I don't know what calendar they follow because it is WELL over that! I will now have to go through the issue of letting my bank go through the process of getting my money back! I wish I never paid the $79 to join this company which by the way I am waiting for too as I have cancelled this insurance on the same day. I have sent a total of 9 emails to Rick Lewis who calls his self the Manager of Esurranty Claims Department. Some manager! He does not return emails on inquiry regarding my money that YOU told me you will refund! He never replied after that when I wanted to know the status. I will also be reporting this company to BBB, you don't just get to rob people and get away with it!