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Update on my previous review:
After I posted it, they contacted me to make things right, since the item I ordered was of much worse quality and looked different that one I ordered.
They made a refund of 77% of the price I paid and gave me a coupon in their shop.
I feel better about the order now, but I still remember that I had to fight for this and that I waited more than 30 days for the faulty order.
At least they tried to help, too bad that it happend after I posted review, and not when I actually asked for help. I hope they will do better customer service in the future and that my next order will go smoothly and without sad situations.
First to sum up:
-Waited for the item to be sent 25 days longer than I was told.
-They sold me an item and later told me that they do not have it in their stock after all.
-Guess they restocked cheaper versions, since I got totally different item than advertised and shown on pictures.
Pathetic, I tried talking to them, they did not help at all. Also I paid nearly 30$ for the item, while their representative told me (guess by accident) that it is weird since she can see that it is worth 13$ (maybe that was that cheaper version). Scam, wish I could get refund or something.
Totally not professional and the support team does not read, they just copy and paste prepared formulas.
* Rosegal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Kamil M.'s review of Rosegal earned 6 Very Helpful votes
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Empty.
Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Kamil M,
Thank you for your review.
We apologize for your case.
Stock and availability shown on our site is for your reference only.
While we strive to provide the most accurate and timely information, availability may keep changing due to the high demand.
All of our Rosegal clothing items must meet our quality checks before shipment.
We regret to hear that you have the quality issue.
Our team has reviewed your complaint and offered you a solution in the ticket. Could you please answer us?
We are awaiting your reply.
Rosegal Customer Service