We purchased two couches from Haynes in Newport News. Waited almost two months to get them. We finally get them home, and one of the couches has two holes in the fabric with a nail getting ready to poke through the fabric. My husband called them..and as we thought, it's our fault. The couches were wrapped in plastic, but somehow the defects are our fault. And of course they said it's ok that we claim it on our warranty we purchased! This is crap!! And we will never purchase any piece of furniture from this company ever again!!