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Kameron M.

Contributor Level

Total Points
88

1 Review by Kameron

  • Indeed

4/10/17

To be clear, my issue isn't with customer service. I don't want them get in trouble as they were just relaying the completely ridiculous rulings of your incompetent review team who apparently never have to explain their decisions to anyone and can arbitrarily deny and pass accounts at a whim.

It's amazing because for the two days it worked I loved your site. It was clear, concise, simple, and I was able to review many qualified candidates. I was even considering sponsoring my ads so I could get more exposure.

How you can take a superb interface like that and absolutely demolish it with an arbitrary, incomprehensible, frustrating, and insulting review process is beyond me. Usually customer service is the one thing tech companies get right because it's beyond easy.

To be clear, I run a start up marketing firm. I am a registered business. I have a registered domain. I have real clients with real work that needs doing. I have real money that I am going to use to pay real workers to finish that work. I called indeed customer service seven times throughout 5 days.

The first person told me that I needed to provide proof that my business is registered. I said fine, then the next day I sent it over. Then a different person tells me that I need to resend it because it's too big, so I do. She says its fine, that everything should go through smoothly now. Shen then asks me a series of questions about my business, what I'm looking for, and what type of background checks I would potentially be performing. I answer every question, and she is content. I wait another day, I try to call this lady back but I'm told shes busy.

Then i get an email saying that my account has been rejected again. Why? Because the business registration, the thing the government looks at to confirm if a business exists, is not good enough. The person who told me all I needed was a business registration either lied, or was incompetent.

So I explain that as a start up, working as a sole proprietor from home, I have no utility bills in the name of my business. The very nature of small scale marketing consultation and development is remote. You don't need an office to design copy and signage.

The person says they understand, they agree with me, but the review team has decided that I am not a real business even though i provided a business registration, which they have not asserted is false.

So, I ask to speak to a manager. I get directed to * after an even longer wait. I explain everything in depth to *. I explain what my business is, I explain that I'm willing to provide a drivers licence, and a social security number on top of my business registration to prove my identity. * agrees with me that this is ridiculous, and says he will fight for me by going directly to the review team and having them look at my account for what must be the fourth time.

I wait an hour, and call back. The review team has rejected me again. Why? Because my start up business is not three months old.

So lets get this straight. First guy shuts down my account after I post my ad, never telling me why until I call. I call, the guys says I need a business registration. I provide the business registration. I am rejected. I call back a day later and am told that I need a utility bill. I explain that I am working from home. I am asked a set of questions. I answer those questions. I am told it will be reviewed again. I wait. I am rejected again. I call back and speak to the manager. I am told that I need a utility bill, a website, a business address, and need to wait three months and I still might not be approved by your moronic review process.

Heres my question. Why not tell me all these useless, incoherent, arbitrary, made up requirements before I posted my job and I wasted a week fighting with you guys?

You couldn't I'm guessing because I don't think you follow a set of rules, I think you make it up as you go along, and someone decided that they didn't want to approve my account for whatever reason, and thats that.

I don't even know if I'd bother applying again in three months because nobody knows if your review team will be in a good mood that day or not.

You led me on for a week. I did everything you asked, I called back numerous times, I was patient, I was understanding. And this is what I get.

Indeed is a great job board. Probably the best. But you have by far the worst review team I have ever experienced in any field.

Dishonest, incompetent, and above all a massive waste of my time and resources. I would never recommend indeed to any small business owner or start up as you seem to be hostile to them on a bureaucratic level.

Heres a tip, you're a massive company. Streamline your process so that you have a clear set of guidelines for each and every job poster, not just buried in a massive legal disclaimer, and have your review team follow that rulebook without making decisions just because they feel like it.

Have the job poster know the requirements, have the review team check those requirements and approve or reject an account based on those clearly stated requirements. Simple.

I'd expect this from a third rate site, not the largest Job Board in the world.

Well thats it. I need to somehow make up for a weeks work of recruiting that I wasted hanging on to you people. I guess I should have known that if it seems too good to be true, it probably is.

*Personal information redacted by admin

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Indeed-Support S. – Indeed Rep

Hi Kameron, we apologize for the poor experience and have responded to your review via private message.

Kameron Has Earned 8 Votes

Kameron M.'s review of Indeed earned 8 Very Helpful votes

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