Kameel B.

I purchased a laser machine from Beiteng Technology, based in China via Alibaba.com. After months of discussions and demos with an agent, and agreed on terms, they shipped it out the laser machine. I paid for the delivery and the cost of the product, plus Import fees.

When the laser machine arrived, it was in a bad state, the casing had marks and a huge crack across the base of the unit, the housing around the screen was scuffed and dented. When powering on the laser, which was meant to be a 810nm, actually was showing 808nm on the interface and showed that it had been used.

Therefore I contacted the rep at Beiteng Technology, to advise of the bad state of the machine. Firstly calling the rep was difficult as he could not communicate in English and stated that they preferred communicating through skype or the alibaba chat function.The time difference between the UK and China is 8 hours, making it difficult to communicate in the first instance. I tried contacting Alibaba but the only mechanism available is through a chat app, not number to call and they operate and respond during Chinese hours.

When we did converse, the rep from Beiteng, told me to claim via the courier company. Something I could not do as we paid Beiteng Technology to arrange the shipping. I then put a dispute into Alibaba, it took months of deliberation, lots of evidence and alot of time, to finally get Beiteng to accept the product back. Initially they wanted me to buy paint and then paint over the cracks on the laser machine, with regards to the model version of the machine, they wanted to send me a manual to re-code the version number.

Poor communication, bad service and an ignorant post sales service from Beiteng Technology.

Finally, when I got Alibaba to persuade the supplier to send the machine back I asked for a refund amount, but they kept asking me to reduce the refund amount, I only wanted a full refund, I excluded the UK customs and VAT charges.

Eventually after weeks of deliberating with the supplier, they finally paid me most of my money back. I still made a loss, and Alibaba eventually paid some of the cost that was outstanding in order to resolve the dispute.

After everything, I wanted to leave a review on the Alibaba website about Beiteng Technology, Alibaba said that no comments could be left post 30 days, end of!

I wanted to write this review to save others from the same pain, I would advise avoid alibaba.com unless you are willing to sacrifice on quality and require little or no interaction post sale.

For further evidence of my experience, see the attached pictures, and a snippet of the conversation I had with the agent.

#Beiteng Technology