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My story is the folloowing:
I sent you an e-mail today to the following addresses: *******@losethebackpain.com and *******@losethebackpain.com with the following text:
Attention Mr. Jesse Cannone!
It is a brazen impudence that you continue to charge my account and deliver the above product, in spite of the fact that I already cancelled the order and asked you to stop my payments and deliveries.
On August 18 I wrote you the following:
"Dear Sirs,
I want to cancel my order relating to the Super Joint Support. Please, do not send me this item in the future.
Thanks, regards,
Dr. Kalman Peller"
On Aug. 19 I wrote you the following:
"PLEASE, CONFIRM THAT MY ORDER HAS BEEN CANCELLED!"
These letters were sent to your customerservice address, so you must have received it.
Please, confirm at once receipt of this letter and cancelling my order, otherwise I will take step at the competent American Authorities and at the International Police Authorities (Interpol).
Dr. Kalman Peller
Tip for consumers:
My story is the folloowing:
I sent you an e-mail today to the following addresses: *******@losethebackpain.com and *******@losethebackpain.com with the following text:
Attention Mr. Jesse Cannone!
It is a brazen impudence that you continue to charge my account and deliver the above product, in spite of the fact that I already cancelled the order and asked you to stop my payments and deliveries.
On August 18 I wrote you the following:
"Dear Sirs,
I want to cancel my order relating to
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Empty.
I used the product during the free trial and did not find it helped at all. November 1,2022, I...
The recommended dosage is 3 capsules up to 3 times per day. That means you could use a whole...
Dr. Peller
1. We do apologize for the slow response to this matter, causing this confusion. It is never our intent to delay or neglect a customer service request. That said, in the future please no not email us, but rather we are suggesting that anyone asking for customer support contact us through our ticket system, that is much more reliable and tickets can be systematically resolved. (see link below)
https://thehealthybackinstitute.zendesk.com/tickets/new
2. I would like to be clear, we did send you a confirmation on 9-7-2015 that your order had been canceled and you had been completely refunded.
3. I just happen to see that our confirmation was sent to you, on 9-7-2015, the same day you wrote this review, I sure do hope you did not write this review after you knew your order had been stopped and that you had been refunded. Because if you did, you could have responded a little bit differently…