- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Order updates to quantity of two instead of one at checkout (8 PM EST). Call customer service three times but they can't locate order yet (8:05pm - 9:45pm EST). They instruct me to call in am (7am EST). Just called, both items have already been shipped and they are unable to make ANY CHANGES to the order. Beyond frustrated as the three previous people ahead told me it wouldn't be an issue, call in am and now too late. They didn't wait to charge my card double though! The only thing they offered for my inconvenience is to waive the return shipping fee... Completely unsatisfied with customer service and their lack of knowledge on their company policies/orders. Spoke with Sierra employee number *******. She was over (nice) but at the same time not helpful AT ALL. Don't tell your customers to call in am, if at that point its too late to do anything. It will now be over a month before I see a refund!
Kali S.'s review of Fanatics earned 3 Very Helpful votes
Kali hasn’t received any thanks yous.
Kali doesn’t have any fans yet.
Kali isn’t following anybody yet.
Empty.
Hello Kali. Thank you for your feedback. I apologize for any inconvenience regarding your order. We actually issued a refund for one of the items this morning. Even though your order had already shipped. Please allow 2-7 business days for the refund to post back to your original form of payment. And again, I am very sorry for any inconvenience this may have caused you. Sincerely, Karmen