Kai V.

From day one the London office has a slap dash approach to everything. Their phone staff can barely speak English and they're sitting so close to their colleagues that you can hear other conversations clearly. They are incapable of answering basic questions over the phone and email and their GDPR compliance is shoddy. They want way too much unnecessary information and when questioned they hide behind their default excuse of 'because HRMC Guidelines'.

They do not properly communicate their signup requirements to their customers and to get a straight answer or clarification out of them is near impossible.

The email correspondence is in broken English - often difficult to decipher. Emails bounce all the time to their domain. There is also no email or phone contact for London, which makes things even more difficult. I used to have a contact person in the company, but he's since left and I was given no other point of contact.

I've emailed the general info@ account with an urgent query. Got an auto responder and a week later nobody has bothered to contact me.

I constantly have to pick up the admin slack to get anything moving. IDC is a service provider but they barely manage to do the bare minimum to start with.

Unfortunately with the IR35 requirements that were set to change in April 2020 (now delayed by a year) we were not given any other choice other than IDC for an umbrella company.

If I had a choice I'd ditch this useless company immediately.