Kaitlyn R.

I ordered 3 pairs of shoes for my Husband's birthday. One week after the order was placed, I received an email that all three items were out of stock although, www.trainerssaleonline.com had already collected payment. The email only gave the option for me to return to their site and pick out different items but there were no other items that would suffice. When I requested a refund, the company stated that since located in Bangkok China (according to my financial records and definitely no where on their website), that a refund would take 2-6 weeks to be processed because "the bank has a strict control over refund, they need time to check". I give them 2 stars because they have thus far had some what customer service and have at least been in contact with me over the items not being in stock and how to process a refund.

However if considering doing business with www.trainerssaleonline.com, BEWARE! I have a feeling that many of their items on the website are not actually in stock. They should have never processed the payment without the items in stock AND 2-6 weeks is not an acceptable timeline for a refund. I will be filing a collection with my financial institution.