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1 Review by Kaitlyn

IndieFit

IndieFit

7/9/18

This is the worst company I have ever dealt with in my life. I never leave poor reviews but this can not go unnoticed. I bought a bikini top that was too small and asked to return it. They kept insisting it was a dress and then asked for pictures of me in it so that they could see the problem so they could "help" me. I sent about 3 emails back and forth trying to get them to understand the word BIKINI and not dress until finally I sent them a copy of the email confirmation with the word highlighted and then they finally said oh okay. But to no delay, the next email they went back to saying that I could not return my custom made dress. It was as though I was dealing with Ground Hog Day or someone who had never read the 10 previous emails that have been executed. This service is unacceptable. How anyone thinks that they could run a business this way and post their things on Instagram and Facebook is beyond me but I also see that this company is based out of Hong Kong, yet that is still no excuse. The shipping took 2 weeks and the customer rep who I spoke to online was rude. I have been trying to return this for almost a month now and to no resolve. They are horrible.

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