I have always loved and ordered from H&M quite frequently and would consider myself a loyal customer. However, recently my packages keep getting lost when they are "transferred over to the local post office" for whatever reason. It's starting to really annoy me because I've spoken to customer service twice now in regards to the refund for the first package... still waiting for the refund and now the second package hasn't hit the "14 day delivery policy" yet so can't request a refund on that yet either. The annoyance for me is that i ACTUALLY WANT THE STUFF I'M PURCHASING... but how am i actually supposed to get the items if they keep getting lost? I never used to a have any issues ordering from them in the past and love their clothing, but will have to stop ordering from them since i do a lot of my shopping online through them. HIGHLY ANNOYED AND DISAPPOINTED.